Ecommerce operations · Toronto
For brands selling on Shopify, Amazon, Walmart and eBay: we take over orders, stock, shipping and marketplace exceptions, then automate the repeat work.
Most agencies advise. We come from operations: our founder runs the storefront, marketplaces, ERP, ads and shipping of an established Canadian retailer every day. What we fix for you, we fix on a live catalogue every week.
Thirty minutes on your store, your data and your channels. You keep the findings whether or not we work together.
Illustrative example of an audit report. Every line is a check you can run on your own store.
Missing barcodes, no weights, duplicate tags. It doesn't look broken — it just means Shopping ads underperform and marketplaces reject you.
The store says one thing, the ERP says another, and somebody reconciles it by hand every morning. That person is your real integration layer.
A review app, a page builder, an upsell tool, a B2B portal. Each is a monthly bill and a slice of load time, several doing the same job.
Every extra order costs more human time. That's the ceiling, and it arrives before the revenue does.
Four things, properly. Not twelve things listed on a page.
Store and marketplace orders flow into your ERP without retyping. Anything that does not fit (an address that will not validate, a missing SKU, a payment hold) lands on an exception desk where a person decides. Stock feeds keep every channel in step, and oversells are caught before they ship.
Rates, labels and tracking in one place. Tracking numbers go back to every channel automatically, and late or lost parcels surface before the customer has to ask.
Amazon, Walmart, eBay and Wayfair run on product data, not enthusiasm. We build the catalogue, feeds and listings properly, plan FBA shipments, then keep listings, prices and stock fed.
Shopify, your ERP, carriers and marketplaces wired together, with AI agents built on Anthropic's Claude doing the repetitive work: catalogue data, ticket triage, reporting. A person approves anything that touches money or customers.
What runs on its own, and where a person steps in.
Shopify, Amazon, Walmart or eBay.
Checked against stock and price.
Every channel, within minutes.
Best carrier rate for the parcel.
Back to the channel and the customer.
Anything unusual waits for a person.
Refunds, cancellations and price changes always wait for your OK.
Foundations first. Advertising and email don't work until the data underneath them does.
We read your store, catalogue, tracking and channels — the actual data, not a questionnaire. You get the findings and the numbers behind them.
Product data, feeds, tracking, the plumbing. Unglamorous, and the reason everything after it works.
Storefront, email, ads and marketplaces run as one operation. You approve anything that touches money or customers, and monthly reporting says what it cost and what it made.
A small senior team and a lot of automation. The repetitive layer (catalogue data, feeds, listing content, reporting) is machine work, not junior work.
It also means you talk to the people doing the work. There is no account manager.
Systems we work in daily
Thirty minutes. We go through your store, your product data and your channels, and tell you what's costing you money. You keep the findings either way.